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TTC looking for new Customer Liaison Panel members



The TTC is looking for new members to join its Customer Liaison Panel, which it established in 2011. The panel helps the TTC

  • develop and deliver its strategic goals on passenger experience;
  • understanding passenger priorities; and
  • promote dialogue between passengers and the TTC.

The TTC welcomes all applicants from diverse backgrounds with a wide range of experience, knowledge and skill sets who are passionate about transit and want to help find innovative solutions to improve the customer experience.

For the first time, the TTC is also looking to recruit twoyoung people, ages 13-24, to join the panel.

Panel members meet monthly throughout their two-year term to discuss issues and initiatives affecting passengers as they travel through the system every day. To date, the Customer Liaison Panel has advised on many issues and initiatives including:

  • handling complaints;
  • cross-boundary services;
  • the Customer Charter;
  • Fare policy;
  • new vehicles;
  • payment methods;
  • priority seating;
  • real-time information;
  • subway closures;
  • uniforms;
  • Union Station improvements; and
  • wayfinding and design.

The deadline to apply is 11:59 p.m. Friday, April 14. You can learn more about the panel and how to apply here.