As part of its customer charter, the TTC has promised to conduct three “Meet-the-Managers” events in subway stations and terminals each quarter.
The events give you the opportunity to speak with TTC managers one-on-one. The TTC’s chief executive officer, Andy Byford and chief customer officer, Chris Upfold, may attend some, but not all, of these sessions.
At the event tomorrow, Tuesday, March 15, from 5 until 6 p.m. in Ossington station, you can meet Gary Shortt, the TTC’s chief operating officer.
Gary is responsible for:
- bus maintenance and shops;
- operations control;
- plant maintenance;
- rail cars and shops;
- revenue operations;
- subway infrastructure; and
- subway transportation.
Other TTC managers will also attend tomorrow. They are responsible for:
- subway infrastructure;
- bus transportation;
- customer experience; and
- customer service. Engineering, construction and expansion
All events take place from 5 until 6 p.m.
The TTC held an earlier “Meet-the-Manager” event in Kipling Station, Monday, February 28.
Tuesday, March 15, Ossington Station.
Wednesday, March 30, Bloor - Yonge Station.
Thursday, April 21, Main Street Station.
Thursday, May 12, Downsview Station.
Monday, June 7, Kennedy Station.
Tuesday, July 5, St Clair West Station.
Wednesday, August 10, Sheppard - Yonge Station.
Monday, September 26, Finch Station.
Tuesday, October 18: Eglinton Station
Wednesday, November 16: St. George Station
Thursday, December 8: Union Station