Starting this week, the TTC has been posting a daily customer service report on its website. The report details the TTC’s reliability, laying out the facts so that passengers know can confirm whether, in fact, service is as good, or as poor, as they think it is.

The TTC has established various service standards to measure the various types of service it provides. It targets a low 65 per reliability standard for buses, because these vehicles operate in mixed traffic on city streets, where collisions, fires, police investigations and other on-street incidents may regularly interrupt service. It has a higher target for streetcars, at 70 per cent. For both buses and streetcars, the daily post reports on what percentage the vehicles operated within three minutes of schedule.

Since rapid transit lines operate on separate rights-of-way, it’s set up a target of 96 per cent for all three subway lines, again measuring whether trains operated within three minutes of schedule. For the 3 Scarborough rapid transit line, the report card examines the reliability of the number trips that the TTC has scheduled along the line, setting a lower standard of 80 per cent.

The report also reveals statistics for the number of escalators and elevators operating.

The latest report, for Thursday, July 12 shows that:

• the 2 Bloor - Danforth and 4 Sheppard subway lines performed higher than standard, with trains delivering 99 percent of their service within three minutes of the schedule, that day.
• the 1 Yonge - University - Spadina subway line slightly missed the target, providing just 95 percent of service within three minutes of schedule.
• buses and streetcars fell below the standard, both performing at 62 percent, instead of 65 or 70.